The Shutter Shop Success Story

Front shot of the Shutter Shop

About the company

The Shutter Shop is a family business located in Fulham, London, offering high-quality bespoke shutter and blinds solutions for both the residential and the commercial sector. 

The problem

Inside of The Shutter Shop's store
"The business was very much paper-led. Our basement would be filled with files of old paperwork".
Profile photo oif Ben Kelly smiling
Ben Kelly

For The Shutter Shop, paper documentation for everything was the norm. Even after it started using a CRM to house data, low adoption caused difficulty in maintaining good process for leads and orders.

By taking on SugarCRM’s suite, The Shutter Shop had a CRM but in its current form, it was not the solution they needed. 

They needed a technology partner to see the potential in the business and implement a proper solution to harness it. That is when stepped up.

The Solution

Ben room with new shutters installed.
Image provided by The Shutter Shop

After contacting enable, our experts worked closely with the team at The Shutter Shop to scope out its requirements. Following development and consultation throughout the project, enable presented a fully featured CRM system that gave The Shutter Shop the confidence to go fully paperless.

"Everything from appointments, quoting, orders, all the notes and everything else that allow us to service our customers are all focused in Sugar".
Profile photo oif Ben Kelly smiling
Ben Kelly

All of their processes now run smoothly with a full CRM solution at the heart of the business. Leads and opportunities are fully trackable from start to finish, with survey and installation appointments all visible. New features and reporting functionality continue to be added regularly to the setup.

The Impact

Two sales consultants on a meeting
"[enable's solution] is absolutely the lifeblood of our day-to-day operations".
Profile photo oif Ben Kelly smiling
Ben Kelly
Director began working with The Shutter Shop prior to director Ben Kelly joining the company, and have been supporting them over the last 10 years with their CRM.   

With Ben’s leadership and enable’s endeavour to optimise the system to work for every facet of the business, The Shutter Shop has grown into one of the UK’s leading providers of shutters and blinds.

Watch the full success story

Watch our full interview with Ben Kelly, Director at The Shutter Shop.

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