About enable.services
About enable.services
Hi, we’re enable.services 👋 We’re an independent, award-winning consultancy helping organisations get more from their technology, without vendor bias, just honest, practical advice. We work across CRM, integrations, VoIP, marketing, ITSM, and more, bringing the right tools together to increase revenue, improve productivity, and help your teams work smarter.
Where it all began
It all started in early 1994 when our Director, David Bushnell, created enable.services. Originally known as Computers in Business, the family-run company's mission was to help users struggling with Windows 95. David adopted a fundamental belief that business is built on relationships.
Expanding connectivity
As internet dial-up surged in the '90s, we shifted our focus to this growing technology. EnableIT quickly became a trusted provider, expanding across Suffolk and Norfolk to connect homes and businesses with reliable internet phone services.
SugarAI partnership
As technology evolved after 2000, we recognised the need for a forward-thinking relationship management solution to drive future business success. That’s when we became one of the first UK partners for SugarAI, a leading open-source customer relationship management system. By 2005, we brought on our first dedicated SugarAI developer to create tailored, high-performance systems for our growing client base.
enableVoice
As Voice over Internet Protocol (VoIP) grew in popularity, we dedicated specialised resources to this area of our business, creating enableVoice. Our strong local reputation enabled us to remain a trusted leader in supplying, fitting, and maintaining business phone solutions.
Mautic implementation
Already providing CRM solutions, we saw Email Marketing Automation as a valuable addition to our software offering. Mautic stood out as a customisable, user-friendly solution, making it the perfect fit for our customers. In 2015, we began supplying and tailoring it to meet their needs.
Growing the team
As our portfolio grew, so did our team. By 2016, we reached a milestone, 30 employees, a far cry from our humble beginnings as a three-person team. This growth called for a bigger, more dynamic workspace. It was a bold move, stepping into the largest and most impressive space we had ever occupied, but it perfectly embodied our progress and ambition.
Make.com partnership
As our range of services expanded, we needed a seamless way to integrate with external software like accounting suites and ERP systems. In 2023, we partnered with Make.com to deliver a powerful yet user-friendly solution, ensuring smooth and efficient connections across platforms.
Integration experts
To enhance integrations further, we developed our in-house tool, enableIntegrate. Built for advanced, customisable connections, enableIntegrate syncs data seamlessly across multiple systems, ensuring accuracy down to the field level. This streamlines operations, reduces manual work, and creates a more connected digital ecosystem.
SugarAI International partner of the year
At the global sales conference in Orlando, Florida, enable was honored as the International Partner of the Year showing recognition of our unwavering commitment to delivering exceptional customer service with a personal touch.
EspoCRM Partnership
When we were searching for a new solution to meet the needs of a specific group of clients, EspoCRM turned out to be the perfect fit. It’s a fully customisable CRM that adapts to any business's needs while offering the flexibility our customers love. We teamed up in early 2025 and quickly saw the significant impact it has on business efficiency.
SugarAI Partner of The Year
At this year’s SugarAI President’s Club Awards in Dallas, enable.services was honoured with one of the partner community’s highest accolades: International Partner of the Year 2026. We also proudly received the Customer Growth Partner and New Logo Partner of the Year awards, making 2026 one of our most successful and impactful years as a Sugar partner to date.
Halo Partnership
We strengthened our technology portfolio through a strategic partnership with Halo, bringing HaloITSM, HaloCRM, and HaloPSA to our customers. Combining Halo's powerful platform with more than two decades of implementation expertise, we're helping organisations modernise service management, automate processes, and build smarter, more connected operations.
Today
The story continues in 2026. With over 800 companies trusting enable.services with their technological needs, we continue to grow and adapt to new challenges. While we evolve, our mission remains unchanged: empowering businesses with reliable, innovative technology, always delivered with a personal touch.
Our Charity of the Year 2026
We’re proud to announce that we’ve chosen Brave Futures as our Charity of the Year for 2026.
Brave Futures is a specialist support service for children and young people up to the age of 18 who have experienced sexual abuse. Working across Suffolk and Norfolk, they provide vital support, skills, and tools to help young people rebuild their lives and look toward a brighter future.
From their annual Dragon Boat Race to our own fundraising activities, we’re incredibly excited to raise as much as we can for this amazing charity.
Please help us support children and young people across Suffolk and Norfolk by donating below.