Event Concept: Success Story
About the company
Event Concept is a Creative Agency and Production Company located in London. They deliver a selection of professional events including conferences, awards, exhibitions, brand experiences and more.
The problem
Event Concept’s technical team worked through a shared email inbox. With regular requests from client services, the inbox would be full of quote, job and kit list requests.
In order to assign themselves to tasks, individuals would reply to emails, cluttering the centralised inbox.
The team needed a more visual and collaborative tool to see who is working on what, and to assign themselves to tasks without having to scroll through an overwhelming inbox.
The Solution
Event Concept implemented monday.com and initially solved their inbox issue with a monday.com form that highlighted a list of requirements per department where people could assign themselves to tasks.
Eventually, the process was integrated into their CRM system and soon enough, Event Concept were utlising monday.com for all their internal processes and external client work.
The team use automations to make sales order processes a breeze. From the first enquiry to the quotation stage, its project progress is trackable from start to finish in a more visual way. They also use monday.com to store freelancer information and ISO records.
The Result
Event Concept has grown the scope of projects that it delivers since the implementation of monday.com. Whether it’s larger projects, teams or more complex events, they’re able to hand things over more sufficiently through well-documented work.
It all started with solving their specific use case (a cluttered inbox), and now monday.com has grown rapidly in their business and sits across the entire job process.
monday.com isn’t just used by a few departments in the business, but across every single team:
- Sales
- Technical Department
- Project Management
- Warehouse Team
- Workshop Team
- Client Services
- Internal Operatives
- Creative Team
- Production
The enable.services Impact
enable.services joined Event Concept’s journey when we were assigned as their monday.com partner on a consultancy basis. Our monday.com consultants facilitated conversations to offer solutions that would benefit the business and their specific processes.
Our team goes above and beyond, analysing Event Concept’s entire tech stack to suggest how to make savings by increasing usage of certain products on monday.com.
Watch the full success story
Watch our full interview with Ben Krebs, Head of Production at Event Concept.
