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customer service software

Sugar Serve

Manage hundreds of customers, resolve cases and improve client satisfaction with Sugar Serve.

improve customer satisfaction

Support your customers and make a difference

Sugar Serve stores all of your important customer information in one place so that you can effectively streamline your support processes and reduce the number of incoming support calls over time.

The pre-built Service Console dashboard gives your customer support team everything they need to resolve cases, manage issues and improve overall response times.

Solve cases quicker
Provide great service
Reduce support calls
Prioritise cases

Sugar Serve organises your cases by SLA, priority and severity so that you can manage your workload.

Stay organised

Route inbound customer cases to the right team member automatically and escalate by importance.

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automate key processes

Reduce service costs and save valuable time

Create fast automations and provide customers with access to a branded self-service centre and knowledge base to speed-up response times and reduce time-consuming manual work.

Use SugarPredict to take your customer’s temperature and analyse interactions between customer and sales agents to improve overall service!

Call us for help setting up Sugar Serve

01473 618980