CRM Helpdesk Support
Get expert support for your CRM, whatever your requirements. Our UK-based helpdesk supports SugarCRM, EspoCRM and HaloCRM, helping you troubleshoot issues, make configuration changes, resolve technical problems and get more from your CRM.
7:30 - 17:30 UK Time
Award-Winning Support
Leading Helpdesk
Where You're More Than Just a Support Ticket
CRMs We Support
We support organisations using SugarCRM, EspoCRM and HaloCRM. With an ongoing support contract, our team provides expert help with troubleshooting, bug fixing, configuration and more, helping you get the most from your CRM.
Do I need a support contract?
Our support contracts give you direct access to our experienced CRM helpdesk team when technical issues arise. With a clear process for logging and tracking cases, prioritised responses and support tailored to your system, you can get help when you need it and keep your CRM running smoothly.
What's Included?
- Technical issues with the core SugarCRM application
- Unlimited support cases
- Case tracking and individual case references
- Prioritised responses based on severity
- Access to the support team through verified channels
Available Seperately
- End-user training
- Training assistance and user guidance
- Support for add-on modules
- Custom development and system enhancements
- Third-party integrations
- Additional implementation work
Get to Know our Helpdesk Team
Support is about relationships, not automation. Get to know our experienced team.
Briana Lee
Evan Cooper
Bradley Finch
Akash Bhopal
Joe Barker
How our CRM Helpdesk Works
Learn how our CRM helpdesk operates and how to raise a case with us.
Need CRM Support?
Are you a SugarCRM, EspoCRM or HaloCRM user looking for consistent helpdesk support? Or perhaps you use a different CRM and want to see how we can help? Contact our team below with your requirements, and we’ll be in touch.
Frequently asked questions
What does a CRM support contract include?
Our SugarCRM support contracts provide access to technical support for issues with the core SugarCRM application. They include unlimited support cases, individual case tracking and prioritised responses based on the severity of each issue.
Does your SugarCRM support include training?
End-user training and general user guidance aren’t included in our standard technical support agreement. However, training and additional support can be arranged separately to help your team get the most out of SugarCRM.
Can you support a customised SugarCRM system?
We can help with technical issues affecting the core SugarCRM application. Support for bespoke development, third-party add-ons and custom modules may fall outside your support agreement, depending on the work involved. We’ll clarify what’s covered under your specific arrangement.
Do you provide support for CRMs other than SugarCRM?
Yes, enable.services works with multiple CRM platforms, including SugarCRM, EspoCRM and HaloCRM. The support available and the terms of your agreement will depend on the CRM system you use and your specific requirements.