Portland Brown Success Story: SugarCRM for Real Estate
About the company
Portland Brown is a family-run business that provides high quality serviced apartments for the corporate market, with over 450 apartments across London and partner properties across the globe.
The problem
Back in 2013, as Portland Brown expanded its portfolio and client base, it became clear they needed a better way to manage both operations and client relationships. They wanted to maintain our high level of service and stay on top of the customer journey, all while tracking performance, monitoring targets, and supporting growth. That’s when they knew that they needed a robust and flexible CRM.
They weren’t initially sure which solution would best fit their needs. That’s where the expert consultants at enable.services came in. We guided the Portland Brown team through the process and they landed on SugarCRM, which stood out for its flexibility and ability to grow with the business.
The Solution
Since then, their system has evolved into something far beyond a typical CRM. enable.services have played a key role in transforming it into a fully integrated platform, seamlessly connected with their Customer Service Management and Booking System.
The impact has been clear. With SugarCRM and enable.services’ expertise, Portland Brown have saved time, improved visibility, and streamlined operations. The system continues to support their growth and helps the team stay agile as the business evolves.
The enable.services Impact
Since implementation, Portland Brown and enable.services have continued to work together to advance their SugarCRM system. Our SugarCRM helpdesk has become their saving grace for fixing issues and bugs on the platform.
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