enable.services is a provider of internet related services including connectivity, co-location, dedicated and shared server, website hosting and domain name services. These Conditions set out the terms under which enable.services will provide Services to the Client (as such terms are defined below). These Conditions will be supplemented from time to time by proposal forms setting out specific details relating to services requested by the Client and, as so supplemented, will apply to the exclusion of any other terms and conditions including any which the Client may attempt to introduce. enable.services reserves the right to change, add, subtract or in way alter these Conditions without the prior consent of the Client.
To the extent that the Client is deemed to be a consumer (as defined by the Unfair Contract Terms Act 1977) then these Conditions will not affect the rights of the Client as a consumer and will apply to the extent that applicable law allows.
By logging into your account or updating files you are deemed to have accepted these terms and conditions
These Conditions are divided into three parts, however all parts may not apply in every case:
Part 1 applies in all cases.
Part 2 applies where enable.services is to provide software and/or equipment in connection with the Services.
Part 3 applies where the Services include ongoing support and maintenance services.
PART 1: GENERAL PROVISIONS
In these Conditions, the following expressions will have the following meanings, unless inconsistent with the context:
the agreement between enable.services and the Client for the provision of Services formed by these Conditions and the Proposal(s)
any Software and/or Equipment
in respect of either party, a subsidiary or holding company of that party or any subsidiary of such holding company and the terms “subsidiary” and “holding company” will have the meanings given to them by sections 736 and 736A Companies Act 1985
a day which is not a Saturday or Sunday or public holiday in any regions that we have offices
0730 to 1800 GMT on each Business Day
data, text, images, graphics, videos, logos and other content and material, hardware or equipment provided by the Client in connection with the Agreement for use by enable.services in providing the Services
as identified on the Proposal(s)
the Client’s computer system upon which the Software is loaded or otherwise in connection with which the Services are provided
these conditions (in five parts) to be read in conjunction with the Proposal(s)
any defect in systems having a material effect on the Client’s use or operation of the Services or any failure by any Ancillary System to comply with any term of Part 2 of these Conditions
those domain registration and other related services (if any) provided to the Client by enable.services pursuant to the Agreement, as described on a relevant Proposal
any hardware, cabling and/or other equipment provided to the Client by enable.services in connection with the Agreement
the charges due to enable.services under the Agreement in relation to the Services, as set out on the Proposal(s)
EnableIT Technologies Limited, registered in England and Wales (Company No. 4426731), whose registered office is at 38 Anson Road, Martlesham Heath, Ipswich, IP5 3RG
“Intellectual Property Rights”
any and all patents, trade marks, service marks, copyright, moral rights, rights in design, know-how, confidential information and all or any other intellectual or industrial property rights whether or not registered or capable of registration and whether subsisting in the United Kingdom or any other part of the world together with all or any goodwill relating to the same
generally accepted standards and codes of practice for use of the internet including but not limited to sending bulk unsolicited email, mail bombing or impersonating another person, organisation or website
the proposal form(s) submitted by enable.services to the Client by email or otherwise in writing for the provision of the Services, in response to the Client’s order or request
those development, implementation, consultancy, hosting and other services (if any) provided to the Client pursuant to the Agreement, as described on a relevant Proposal, together with any Support Services and Domain Services
any communications or other software provided to or made available to the Client by enable.services in connection with the Agreement, but excluding Third Party Software
those support and maintenance services provided to the Client pursuant to the Agreement, as described on a relevant Proposal
the hours during which enable.services will provide the Support Services, as set out on a relevant Proposal
“Third Party Software”
any software identified as third party software (if any) to be provided to the Client pursuant to the Agreement, as set out in a relevant Proposal
“Use the Software”
to load the Software onto and store and run it on the Client System and/or Equipment in accordance with the terms of the Agreement
2.1 The headings used in the Agreement are inserted for convenience only and are not intended to be part of nor to affect the meaning or interpretation of any of the Agreement.
2.2 In the Agreement the masculine includes the feminine and the neuter, and the singular includes the plural and vice versa as the context shall admit or require.
2.3 The expression “person” means any individual, firm, body corporate, unincorporated association, partnership, government, state or agency of a state or joint venture.
2.4 In the event of a conflict between any of these Conditions and any Proposal, the conflict will be resolved according to the following order of priority: these Conditions then the Proposal.
2.5 The words “include”, “includes”, “including” and “included” will be construed without limitation unless inconsistent with the context.
2.6 The Agreement (as varied in accordance with its terms) forms the entire understanding of the parties in respect of the matters dealt within it and supersedes all previous agreements, understandings and negotiations between the parties.
2.7 The parties do not intend that any of the terms of the Agreement will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not party to it.
2.8 References in these Conditions to clauses means clauses of these Conditions. References in these Conditions to the provisions of statutes or statutory instruments are deemed to include those provisions as amended or substituted.
3. SERVICE PROVISION
3.1 The Services are described or referred to on the Proposal(s). enable.services agrees to supply Services to the Client on the following conditions, these conditions are not an offer to provide service but a statement of the terms on which we would provide them.
3.2 enable.services will use its reasonable endeavours to provide the Services in accordance with any timescale set out on the Proposal(s), but will not be liable to the Client where, using those endeavours, it fails to meet any timescale.
3.3 enable.services will not be liable for any failure to provide the Services resulting from any breach by the Client or its employees, agents or subcontractors of the Agreement.
3.4 enable.services will not be obliged to provide any services not referred to on the Proposal(s). Furthermore, enable.services cannot provide the Services where the Client makes use of what in the sole discretion of enable.services can be deemed as incompatible communication systems
3.5 The terms of the Agreement form the entire agreement between enable.services and the Client in relation to the Services and all other understandings, agreements, warranties, conditions, terms or representations, whether express or implied, statutory or otherwise, are excluded to the fullest extent permitted by law. The Client may not rely upon any representation made or given by any employee of enable.services prior to the Agreement being entered into unless confirmed in the Agreement.
3.6 enable.services reserves the right at any time and from time to time to improve, correct or otherwise modify all or any of the Services (including substituting Software and/or Equipment. enable.services will endeavour to give the Client reasonable notice of any such modification, where this is reasonably practicable.
3.7 Upon written (email or letter) or verbal notice being provided, enable.services may at its sole discretion suspend the provision of the whole or any part of the Services (temporarily or permanently) and will have no liability to provide the Services on the occurrence of any of the following events:
3.7.1 notified or unscheduled upgrade or maintenance of enable.services’ IT systems;
3.7.2 issue by any competent authority of an order which is binding on enable.services which affects the Services;
3.7.3 if the Client fails to pay any Fees or any other sums owing to enable.services by the Client when they fall due;
3.7.4 if an event occurs and enable.services deem it to be appropriate to terminate the Agreement (example of an event: Any inappropriate/legal images being uploaded into the CRM. This example is by way of illustration and is not exhaustive);
3.7.5 if the bandwidth or computer memory used by the Client in relation to the Services exceeds any agreed or stipulated level and enable.services determines in its sole discretion that suspension is necessary to protect all and any internet solutions provided by enable.services from time to time;
3.7.6 if the size of an email, mailing list or cron job used by the Client exceeds any agreed or stipulated size, level or frequency and enable.services determines in its sole discretion that suspension is necessary to protect all and any internet solutions provided by enable.services from time to time; or
3.7.7 failure or deficiencies in the Client System referring but not limited to hardware, server corruption and security breaches
3.7.8 failure by the Client to adhere to any of the provisions outlined in enable.services’ acceptable usage policy. Where enable.services suspends provision of the Services in accordance with clause 3.7.3, it will only be obliged to recommence provision during Business Hours and once the Client has paid all relevant outstanding sums in cleared funds together with any relevant reinstatement fee as published from time to time by enable.services and has accepted any revised payment terms requested by enable.services (such as payment by direct debit).
3.8 The Client will provide to enable.services those Client Materials identified on the Proposal(s) within a reasonable time period taking account of the obligations of enable.services under the Agreement.
3.9 The Client warrants that the Client Materials will be accurate in all material respects and will not knowingly include material which is illegal, the accessing holding transmitting or supplying of which would be a criminal offence or which is otherwise unlawful or in breach of any applicable law or code of practice applying to such materials. In particular, the Client warrants that all necessary licences, consents and waivers (including those from rights owners, performers and other contributors) are obtained and paid for by the Client. Without prejudice to the foregoing, enable.services may decline to use any Client Materials on any reasonable grounds.
3.10 The Client will supply in a timely manner all information, instructions, review and feedback reasonably required by enable.services in connection with the performance of its obligations under the Agreement and will appoint a representative who is fully empowered and authorised to provide the same.
4. SERVICE DELIVERY
4.1 The Client acknowledges that, given the nature of such services, enable.services cannot guarantee that the Services, when delivered via the internet, will be uninterrupted or error free.
4.2 To the fullest extent permitted by law and save as provided elsewhere in the Agreement, the Services and any Client Systems and Ancillary Systems are provided by enable.services to the Client on an “as is” and “as available” basis and no warranty or representation (express or implied) of any kind are given in connection with the Agreement including as to satisfactory quality and fitness for a particular purpose. In particular, enable.services gives no warranty or representation that:
4.2.1 the Services will meet the Client’s requirements;
4.2.2 the Services will be provided on an uninterrupted, timely, secure or error-free basis; or
4.2.3 any results obtained from use of the Services will be accurate, complete or current.
4.3 enable.services warrants that it will provide the Services with reasonable care, skill and to the satisfaction of the client. enable.services will not be liable for a breach of such warranty unless the Client notifies enable.services in writing of such failure within 7 days of the Client becoming aware of the failure.
4.4 If the Client makes a valid claim against enable.services based on a failure by enable.services to comply with the warranty set out in clause 4.3 enable.services may, at its option, take such steps as it deems necessary to remedy such failure or refund such part of the Fees as relates to such Services, provided that the liability of enable.services under such warranty will in no event exceed one and a quarter times the amount of the Fees paid to enable.services by the Client (excluding VAT and expenses) in the 6 month period prior to the date on which the Client makes the claim. If enable.services complies with this clause, it will have no further liability for a breach of the said warranty.
6. PAYMENT TERMS
6.1 The Fees are payable to enable.services subject to the following conditions:
6.1.1 Fees payable monthly or yearly will be paid in advance and will not be refundable in whole or part if the Agreement or relevant part is terminated during the period to which the payment relates;
6.1.2 any set up fee will (unless stated to be included within later payments) be payable immediately;
6.2 All additional costs must be written by proposal to be accepted and signed by both parties.
6.3 Any sums payable by the Client to enable.services under the Agreement are exclusive of value added tax or any similar taxes, levies or duties, which will be added to such sums and be payable by the Client at the appropriate rate.
6.4 The Client agrees to pay enable.services’ invoices within 7 days of invoice due date. If invoices are not settled in full by then, the Client will without prejudice to its other rights and remedies (including the right to suspend the Services under clause 3.8.3) be liable to pay interest on any sum outstanding from the due date for payment at the annual rate of 6% above the base lending rate from time to time of Bank of England accruing on a daily basis until payment is made whether before or after any judgment.
6.5 All sums payable to enable.services under the Agreement must be paid in full with no set off or deduction.
6.6 enable.services has a general and particular lien over the Client System until all claims and money payable by the Client to enable.services on any account whatsoever have been received in full clear funds. If the Client fails to discharge any lien within a reasonable time from the date of notice of exercise then the Client System may be sold in or towards satisfaction of that lien and enable.services will account to the Client for any excess.
6.7 enable.services may make a search in relation to the Client with a credit reference agency (and make other credit enquiries from time to time), keep a record of that search and enquiries. enable.services may also make enquiries about the principle directors/proprietors of the Client with a credit reference agency.
6.8 Where the Client authorises payment of any of the Fees by credit and or debit card then enable.services may deduct other amounts becoming payable to it under the Agreement from that credit or debit card without obtaining additional authorisation from the Client. For the avoidance of all doubt the Client must have an active credit or debit card stored on enable.services’ systems for the duration of the Agreement.
6.9 enable.services will not refund to the Client the cost of registering a domain name after the Client has submitted a domain name application form provided that the domain name has been registered with the appropriate registrar. This is due to the bespoke nature of domain names.
7. CONFIDENTIAL INFORMATION
7.1 Each party will (unless contrary to law):
7.1.1 keep confidential all information obtained from the other under or in connection with the Agreement (“Information”);
7.1.2 not disclose any Information to any third party without the prior written consent of the other except to such persons and to such extent as may be strictly necessary for the performance of the Agreement;
7.1.3 not use any Information otherwise than for the purposes of the Agreement.
7.2 The provisions of clause 7.1 do not apply to Information which:
7.2.1 is or becomes public knowledge (otherwise than by breach of this clause); or
7.2.2 was in the possession of the party concerned without restriction as to its disclosure before receiving it from the disclosing party; or
7.2.3 is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure;
and nothing in this clause 7 prevents either party from disclosing any Information for a proper purpose to a public authority or any regulatory body, or to a court of law in the United Kingdom or elsewhere in legal proceedings, or to its senior management, its auditors, bankers, lawyers or other professional advisers.
7.3 The provisions of this clause 7 will continue to apply notwithstanding termination of the Agreement.
7.4 The Client, by entering into the Agreement, consents to enable.services sending to the Client by whatever means enable.services deems appropriate (whether by email or otherwise) information concerning new products and other services that enable.services and its Associated Companies may from time to time offer.
8. INTELLECTUAL PROPERTY
8.1 The Client acknowledges and agrees that it will not own or acquire ownership of any Intellectual Property Rights in or relating to the Services or created in performing the Services and that it will have no rights in or to the Services other than the rights expressly granted by the Agreement.
8.2 The Client will indemnify and keep enable.services indemnified from and against all costs (including the costs of enforcement), expenses, liabilities (including any tax liability), injuries, losses, damages, claims, demands, legal costs (on a full indemnity basis) and judgments which enable.services incurs or suffers as a consequence of infringement of any Intellectual Property Right of any third party arising directly or indirectly from:
8.2.1 the provision by enable.services of Services making use of information or specifications supplied by the Client;
8.2.2 the Client’s failure to procure all necessary rights from third parties which are from time to time required in order for enable.services to be able legally to provide the Services; or
8.2.3 the use by enable.services in connection with the Agreement of the Client System and the Client Materials.
8.3 No Intellectual Property Rights created or acquired by enable.services will transfer or be assigned to the Client unless enable.services and the Client have signed a written assignment document to that effect.
8.4 The Client shall keep the Ancillary Systems in good condition during the continuance of the Agreement and free of all charges, liens and encumbrances and protect it from any and all judicial process.
9.1 The provisions of this clause 9 and the provisions of clauses 4 and 24 set out the entire liability of enable.services (including any liability for the acts or omissions of its consultants, employees, agents and authorised representatives) to the Client in respect of:
9.1.1 any breach of the Agreement; and
9.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Agreement.
9.2 Nothing in the Agreement excludes or limits the liability of enable.services for death or personal injury caused by the negligence of enable.services, fraud or a breach of section 12 of the Sale of Goods Act 1979.
9.3 Subject to clauses 9.2 the total liability of enable.services in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or contemplated performance of the Agreement is limited to:
9.3.1 £500 per breach for loss of or damage to tangible property; and
9.3.2 for any other kind of loss, two times the amount of sums paid by the Client to enable.services pursuant to the Agreement (excluding VAT and expenses) during the preceding 6 month period.
9.4 enable.services will not be liable to the Client in contract, tort, misrepresentation or otherwise (including negligence), for any indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever, or for any loss of profit, loss of business, loss of contract loss of revenue, depletion of goodwill or otherwise (whether direct or indirect), and whether or not caused by the negligence of enable.services or its employees, agents or authorised representatives, which arises out of or in connection with the Agreement.
9.5 The Client acknowledges that the allocation of risk in the Agreement reflects the price paid for the Services and that it is not within the control of enable.services how or for what purposes they are used.
9.6 Where the Client accesses enable.services’ services from locations outside the UK, the Client does so, on the Client’s own initiative and is responsible for compliance with all and any applicable local laws.
10. CLIENT INDEMNITY
The Client will fully indemnify and keep enable.services and its Associated Companies, officers, partners, employees and agents fully indemnified from and against all actions, demands, costs (on a full indemnity basis), losses, penalties, damages, liability, claims and expenses (including legal fees) whatsoever incurred by it and arising from any of the following:
10.1 the Client’s breach of the Agreement, negligence or other default;
10.2 the operation or break down of any IT systems owned or used by the Client including the Client System but not the Equipment; or
10.3 the Client’s use or misuse of the Services.
11. FORCE MAJEURE
Neither party is under any liability to the other party in respect of anything which, apart from this provision, may constitute a breach of the Agreement arising by reason of force majeure which means, in relation to either party, circumstances beyond the reasonable control of that party including acts of God, acts of any governmental or supra-national authority, war or national emergency, riots, civil commotion, fire, network failure, systems fault, unauthorised use or access to the IT systems of enable.services or the Client, explosion, flood, epidemic, lock outs (whether or not by that party), strikes and other industrial disputes (in each case, whether or not relating to that party’s workforce), restraints or delays affecting shipping or carriers, inability or delay in obtaining supplies of adequate or suitable materials and currency restrictions, to the extent outside of its reasonable control.
12. TERM AND TERMINATION
Without prejudice to the remaining provisions of this clause 12 and any other rights and remedies available to enable.services:
12.1 enable.services will provide the Services for the period of 12 months from the date of the relevant Proposal or, where different, any other period of supply stated on the Proposal (such period being termed the “Initial Period”) and will automatically renew for subsequent periods of the same length as the initial period, subject to termination by:
12.1.1 The client; must provide by written notice to enable.services; 90 days notice for licences and 30 days notice for hosting to terminate services; or
12.1.2 enable.services must provide by written notice to the customer; 90 days notice for licences and 30 days notice for hosting to terminate the services.
12.2 enable.services may immediately terminate the Agreement (or at its option, any part of it) by notice in writing to the Client if the Client fails to pay to enable.services any sum due under the Agreement on the due date for payment.
12.3 Either party may terminate the Agreement (or, at its option, any part of it) forthwith by notice in writing to the other if the other party:
12.3.1 is in material breach of the Agreement and fails (where the breach is capable of remedy) to remedy the breach within 30 days of the receipt of a request in writing to remedy the breach, such request setting out the breach and indicating that failure to remedy the breach may result in termination of the Agreement;
12.3.2 becomes the subject of a voluntary arrangement under section 1 of the Insolvency Act 1986;
12.3.3 is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986;
12.3.4 has a receiver, manager, administrator or administrative receiver appointed over all or any parts of its undertaking, assets or income, has passed a resolution for its winding-up, or has a petition presented to any court for its winding-up or for an administration order; or
12.3.5 has ceased or threatened to cease to trade.
12.4 Clients that have purchased the Services as Consumers have the right to cancel the Agreement within 7 days at no additional cost from either (a) the date the contract is formed; or (b) the date that the Client receives confirmation that the contract is formed from enable.services or whichever is the later. For the purposes of this clause, the date the contract is formed shall be the date that the Client presses the ‘Order’ button thereby granting consent that the Service commences.
12.4.1 The Client can exercise their right to cancel by contacting enable.services through our support site.
12.4.2 The Client will no longer have the right detailed in clause 12.4 when, enable.services has commenced the Service with the Client’s consent. For the purposes of this clause the Client’s consent will be deemed to be given upon the Client pressing the ‘Order’ button.
12.4.3 If you do not wish to waive these rights, then enable.services will be unable to commence the Service until the end of the relevant cooling off period which is 7 days.
13. CONSEQUENCES OF TERMINATION
13.1 Termination of the Agreement is without prejudice to the rights and duties of either party accrued prior to termination.
13.2 The clauses of the Agreement which expressly or impliedly have effect after termination will continue to be enforceable notwithstanding termination. 13.3 enable.services will without notice remove the Client’s data from its systems and any Equipment following termination. For the purposes of this clause, the date of termination will be either the date that enable.services receives authorisation from the Client instructing cancellation of account or the date of expiry of notice of termination served in accordance with these Conditions.
13.4 Upon termination of the Agreement, the Client will forthwith:
13.4.1 cease to use the Software, Equipment and Services;
13.4.2 erase the Software from the Client System and certify to enable.services that this has been done;
13.4.3 return to enable.services any hardware or other equipment loaned to the Client in connection with the Services or any other materials and equipment owned by enable.services; and
13.4.4 pay all outstanding invoices raised by enable.services pursuant to the Agreement and pay for all work in progress not previously paid for on a reasonable pro-rata basis (subject to receipt of an invoice for the same from enable.services).
13.5 In the event of termination of the Agreement by the Client part way through the Initial Period, the Client remains obliged to pay for Services comprising the provision of dedicated server hosting for the remainder of that period.
13.6 Where following termination, enable.services is unable to cancel any registration of a domain name registered on behalf of the Client, it may levy a minimum charge to cover the cost of the domain registration fee. For the avoidance of all doubt enable.services will not refund to the Client the cost of registering a domain name after the Client has submitted a domain name application form, provided that the domain name has been registered with the appropriate registrar. This is due to the bespoke nature of domain names.
13.7 Where the Client services include the purchase of licensing for software by enable.services on behalf of the client, in the event of termination of the agreement by the client, enable.services are unable to refund any proportion of the software and/or licensing fees incurred.
The illegality, invalidity or unenforceability of any provision of the Agreement will not affect the legality, validity or enforceability of the remainder. If any such provision is found by any court or competent authority to be illegal, invalid or unenforceable, the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
15.1 The failure or delay by either party in exercising any right, power or remedy of that party under the Agreement will not in any circumstances impair such right, power or remedy nor operate as a waiver of it. The single or partial exercise by either party of any right, power or remedy under the Agreement will not in any circumstances preclude any other or further exercise of it or the exercise of any other right, power or remedy.
15.2 Any waiver by either party of a breach of or default under any of the terms of the Agreement by the other party is not deemed a waiver of any subsequent breach or default and in no way affects the other terms of the Agreement.
16. ASSIGNMENT AND SUBCONTRACTING
The Client may not assign the benefit or delegate the burden of the Agreement nor sub-license any of its rights under the Agreement (including to its Associated Company) without the prior written consent of enable.services. Any consent provided by enable.services under this clause is given on condition that the assignee or licensee, as the case may be, agrees to comply with the terms of the Agreement as if they were the Client. enable.services may sub-contract or assign any or all of its rights and obligations under the Agreement.
No variation or amendment to the Agreement (including any Proposal) is effective unless agreed in writing and signed by an authorised representative of enable.services.
Any notice to be given or made by either party under or in connection with the Agreement must be in writing and given or made to the other party at its address stated in the Order Form or to such other address as either party may from time to time notify to the other. Every notice, if so addressed, is deemed to have been duly given or made, if delivered by hand, upon delivery at the address of the relevant party, if sent by prepaid first class post, two Business Days after the date of posting and if transmitted by facsimile, at the time of transmission (provided a confirmatory letter is sent by prepaid first class post) provided that, where, in accordance with the above provisions, any notice would otherwise be deemed to be given or made on a day which is not a Business Day or after 4.00 p.m. on a Business Day, such notice shall be deemed to be given or made at 9.00 a.m. on the next Business Day. enable.services may additionally serve notice on the Client under or in connection with the Agreement by email to the Client by sending an email to the contact email address stated on the Proposal(s),and in such a case the email will be deemed sent once transmitted from enable.services’ email server.
19. Applicable Law and Jurisdiction
The construction, performance and validity of the Agreement will be governed by English law and the English courts have jurisdiction to settle any disputes which may arise out of or in connection with it.
PART 2 : ANCILLARY SYSTEMS SUPPLY
20. PROVISION OF SOFTWARE
20.1 In these Conditions, the following expressions will have the following meanings, unless inconsistent with the context:
20.2 In consideration of payment by the Client of the Fees, enable.services will supply to the Client one copy of the Software and Third Party Software in object code form.
20.3 enable.services grants to the Client the non-exclusive, non-transferable right to Use the Software for so long as the relevant Services continue to be provided subject to the remaining terms of these Conditions.
21. CLIENT’S UNDERTAKINGS
The Client undertakes:
21.1 to maintain accurate and up-to-date records of the number and locations of all copies of the Software;
21.2 to take good care of the Ancillary Systems; and
21.3 not to provide or otherwise make available the Software in whole or in part (including program listings, object and source program listings, object code and source code) in any form to any person other than the Client’s employees without the prior written consent of enable.services.
The Client may make only so many copies of the Software as are reasonably necessary for operational security and to Use the Software. Such copies and the media on which they are stored will remain the property of enable.services, and the Client will ensure that all such copies bear enable.services’ proprietary notices. The provisions of Part 2 of these Conditions will apply to such copies as it applies to the Software.
23.1 Except to the extent and in the circumstances expressly required to be permitted by enable.services by law, the Client may not:
23.1.1 alter, modify, adapt or translate the whole or any part of the program listings, object and source program listings, object code or source code in the Software in any way whatsoever;
23.1.2 permit the whole or any part of the Software to be combined with or become incorporated in any other computer programs; or
23.1.3 decompile, disassemble or reverse engineer the Software; nor attempt to do any of these things.
23.2 To the extent that the law applicable to the Agreement grants the Client the right to decompile the Software in order to obtain information necessary to render the Software interoperable with other computer programs used by the Client, enable.services undertakes to make that information readily available to the Client. enable.services may impose reasonable conditions (including a reasonable fee) for doing so. In order to ensure that the Client receives the appropriate information, the Client must first give to enable.services sufficient details of the Client’s objectives and the other computer programs concerned
24.1 The Client acknowledges that:
24.1.1 software in general is not error-free, and agrees that the existence of such errors will not constitute a breach of the Agreement; and
24.1.2 the Ancillary Systems will operate only in conjunction with the Client System and other operating systems that may be notified by enable.services in writing from time to time.
24.2 enable.services will use its reasonable endeavours to check the Software for the most commonly known viruses prior to delivery to the Client. However, the Client is solely responsible for virus scanning the Software and enable.services gives no warranty that the Software will be free from viruses.
24.3 enable.services warrants that (subject to the other provisions of the Agreement) the Ancillary Systems will as at delivery be free from material errors which prevent the Client’s use of the Services and conform in all material respects with any applicable specification agreed in writing between the Client and enable.services. enable.services will not be liable for a breach of this warranty:
24.3.1 if the error in question has been caused by any modification variation or addition to any part of the Ancillary Systems not performed by enable.services, their incorrect use by the Client, or use with or in connection with systems with which they are incompatible; or
24.3.2 where the Client does not notify enable.services in writing of a failure within 14 days of becoming aware of the same.
24.4 If the Client makes a valid claim against enable.services based on the failure by enable.services to comply with the warranty set out in clause 24.3 enable.services will at its option take such steps as it deems necessary to remedy such failure or refund such part of the Fees as relates to the defective Ancillary Systems.
24.5 If enable.services complies with clause 24.4 it will have no further liability for a breach of the warranty set out in clause 24.3.
25. THIRD PARTY SOFTWARE AND SERVICES
Any Third Party Software is supplied to the Client on the basis of the relevant third party’s standard licence terms provided to the Client with the relevant Third Party Software and with which the Client agrees to comply.
PART 3 – SUPPORT SERVICES
26.PROVISION OF SUPPORT SERVICES
26.1 enable.services will provide the Support Services to the Client upon the terms and conditions set out in this Part 3 and Part 1 of these Conditions.
26.2 enable.services will only be obliged to provide the Support Services during Support Hours.
26.3 The obligation of enable.services to provide Support Services will not extend to:
26.3.1 rectification of lost or corrupted data;
26.3.2 Ancillary Systems altered modified or varied by other than enable.services;
26.3.3 attendance to faults arising from the Client’s failure to comply with enable.services instructions with regard to the use of the Services or any documentation or manuals provided by enable.services, or operator error or omission; or
26.3.4 attendance to faults attributable to the use or interaction of an Ancillary System with other software or systems with which it is not compatible.
26.3.5 enable.services will charge its standard employee charge out rates (as published from time to time by enable.services) in addition to the Fees for the carrying out any remedial work described in clauses 26.3.1 to 26.10
26.4 enable.services will use its reasonable endeavours to provide the Support Services
26.5 Scope of Support Services
26.6 enable.services will at no additional charge to the Client initially install the standard operating system Software on to the Client System or, where appropriate, the Equipment. Any re-install will incur a charge, such charge will be detailed on the enable.services website.
26.7 enable.services will operate a helpline service to assist the Client and its staff in relation to the Client’s use of the Services and the identification and correction of Defects. Assistance via this helpline service may be requested by the Client and provided by enable.services, by telephone, e-mail or help desk ticket system provided by enable.services. The helpline service will be obtained by telephoning and or, e-mailing such numbers or addresses or logging into such ticketing systems, as are notified by enable.services from time to time. For the avoidance of all doubt the helpline service can only be obtained by using the preceding methods of contact. Any other method applied or used by the Client or its staff shall not be deemed as a request for assistance and enable.services may at its sole discretion choose not to answer such a request.
26.8 If a Defect occurs, the following procedure will be followed:
26.8.1 the Client will notify enable.services of the Defect and provide such information and assistance as enable.services reasonably requires in connection with such Defect; and
26.8.2 enable.services will analyse the Defect and use its reasonable endeavours to rectify the Defect in question or propose a solution in connection with the same and of being notified of the same.
26.9 Software upgrades will be at the discretion of enable.services and enable.services will not be required to provide notice of such upgrades. enable.services will also provide maintenance for the server hardware.
26.10 These additional terms may be amended by enable.services at any time and without notice to the Client. Any changes will be published on the website and will be deemed to have been accepted 7 days after publication.
Last Updated: October 6, 2019
v.2.3 October 2019 Edited & customised by: enable.services, 38 Anson Road, IP5 3RG