Why is Customer Success important?
In a society where customers have more options than ever, it is essential that Customer Success is at the heart of everything that you do. Investing in your customers means that they are more likely to turn into life-long customers. The happiness of your customers is vital, those who are happy, speak positively about your business.
With the current situation concerning Coronavirus, Customer Success is vital. Your customer's will want to know how you're dealing with the situation and that you're there to support them.