I Am The New Sugar

Vision

The new SugarCRM Vision

“Our vision is to create a world where companies cultivate customers for life by anticipating and fulfilling needs before customers realize they have them,” said Sugar CEO, Craig Charlton. “We’re excited about the strategic strides we’re making to realize that vision for our customers, partners and the industry.”

Sugar’s new portfolio of customer experience applications consists of:

Lessons From Two More Top Customer Service Companies

sugar

Why is it that some businesses are so successful at generating revenue through outstanding customer service — while others struggle to keep churn at bay? 

We’ve been asking this question a lot lately. Most recently, we took a look at concrete best practices from companies at the top of the American Customer Satisfaction Index.

DocuSign Signature with Sugar Makes Life Easy

SugarCRM Docusign Blog Image

Many businesses require electronic signatures on all official documents to safely and securely conduct transactions. Companies that do so may also require those e-signatures to come from trusted and reputable services. Fortunately, we have DocuSign, a leading eSignature provider. And with its Sugar integration comes the ability to send the documents for signature directly from the CRM.