Reinventing the Future of Customer Experience with SugarCRM

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SugarCRM helps businesses everywhere to provide the most outstanding experiences of all time-for every customer, from anywhere in the world. They're building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realise they have them. Where Sales, Marketings and Services are fully freed to focus on people instead of processes. They bring innovation, transparency, integrity, value, and passion to everything that they do. Sugar frees companies from being data entry servants to their CRMs. 

How can the IoT and CRM Work Together to Enhance Manufacturing

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Technology is improving the way manufacturers run businesses day-today in the digital era. CRM systems can leverage the Internet of Things (IoT) to enhance end-to-end processes by connecting products, devices and equipment. 

What is the IoT?

In broad terms, the IoT is everything that is connected to the internet. For the purpose of this blog, we are mainly focusing on the fact that it represents things that talk to one another. 

I Am The New Sugar

Vision

The new SugarCRM Vision

“Our vision is to create a world where companies cultivate customers for life by anticipating and fulfilling needs before customers realize they have them,” said Sugar CEO, Craig Charlton. “We’re excited about the strategic strides we’re making to realize that vision for our customers, partners and the industry.”

Sugar’s new portfolio of customer experience applications consists of:

Lessons From Two More Top Customer Service Companies

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Why is it that some businesses are so successful at generating revenue through outstanding customer service — while others struggle to keep churn at bay? 

We’ve been asking this question a lot lately. Most recently, we took a look at concrete best practices from companies at the top of the American Customer Satisfaction Index.