SugarCRM and VoIP Integration
Turn Every Call Into Customer Insight
Bring your calls and customer data together with enableVoice integrated into your SugarCRM system.
Key Features
Bring your calls and CRM data together
Call recording
Listen back to calls with on-demand call recordings.
Click-to-dial
Make calls directly from within Sugar.
Store your records
Automatically store your call records in Sugar.
View your calls
See calls and add notes in real time.
Call manager
Manage all incoming and outgoing calls in Sugar
Get instant pop-up alerts for incoming calls with full caller ID, automatically matched to your CRM records, so you know exactly who’s calling before you pick up, and review their history while on the call.
AI Call Summaries
Review calls at a glance
Understand the essence of every phone conversation in seconds and identify issues, next steps, actionable insights, and teaching moments in seconds, all while eliminating manual data entry.
New AI Tools Sugar Users Love
Track Every Conversation
Number of calls
Report on the number of inbound and outbound calls you and your team are making, enabling you to identify trends and measure productivity.
Call times and duration
Track the length and times of customer calls in order to assess efficiency, identify peak call periods, and ensure resources are allocated effectively to maintain service levels.
Call sentiment
Instantly identify unhappy customers with AI-powered call sentiment analysis, enabling faster resolutions, reduced churn, and valuable insights through detailed, actionable reporting.
Reporting
Improve Your Results
Utilise enableVoice's reporting tools to monitor your KPIs. Quickly identify sudden spikes or drops in performance, and detect potential staffing gaps before they impact service levels.
This allows you to respond promptly to any disruptions, ensuring consistent operational efficiency and customer satisfaction.
Trusted by UK Businesses
"The SugarCRM integration has been one of the key advantages for us. Having calls linked directly to customer records provides better visibility of customer interactions, supports account management activity, and reduces manual administration.".
"enableVoice allows us to have communication through our workforce at any point of the day, and being able to transfer calls means we don't need to be in the office now to return calls to a customer".
"We’ve had a good experience with VoIP support, response times have been quick, and [enable's] team has always been helpful in resolving issues. Using the physical handsets alongside the desktop app has worked well, especially as staff can communicate effectively while working from home without needing a handset".
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Pricing
Find the Right Plan for Your Business
SugarVoice
For SugarAI Users*
- Voicemail Box for Every Users
- Softphone (Desktop and Mobile Use)
- Free UK Mobile and Landline Calls
- Call Recording Streaming
- SugarCRM Call Manager Auto Logging
- SugarCRM Call Manager Recording
- SugarCRM Call Manager Call Popup
- AI Call Summary
- AI Call Sentiment
- AI Call Sentiment Score
SugarVoice AI
For SugarAI Users*
- Voicemail Box for Every Users
- Softphone (Desktop and Mobile Use)
- Free UK Mobile and Landline Calls
- Call Recording Streaming
- SugarCRM Call Manager Auto Logging
- SugarCRM Call Manager Recording
- SugarCRM Call Manager Call Popup
- AI Call Summary
- AI Call Sentiment
- AI Call Sentiment Score