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SugarVoice

The Complete Package

SugarVoice seamlessly integrates with your SugarCRM system. Make and receive calls directly within the CRM or while on the go, ensuring uninterrupted connectivity and efficiency at great prices.

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View your calls

See calls and add notes in real time with Call Manager

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Store records

Calls automatically create a Sugar record

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Extra capabilities

On demand call recordings and click to dial within Sugar

Take a tour of Call Manager
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Everything's included

SugarVoice

Access to everything including our custom integration to SugarCRM. Minimum 5 users.

£24 £20 user/month
£24 user/month
  • Voicemail Box for Every User
  • Handset Available
  • Softphone (Desktop and Mobile Use)
  • Voicemail to Email
  • Online Chat
  • Free UK Mobile and Landline Calls
  • Call Recording
  • Internal Screen Share
  • Internal Video Call
  • SugarCRM Call Manager 
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SugarVoice FAQs

Yes you can! You can use both your smartphone via an app or a physical handset/ desk phone.

When switching to a VoIP phone system, you can keep your current landline number  – but at a much lower cost! Like with traditional phones, you only need to port your number to the new service provider. To initiate it, simply submit the numbers you wish to keep to your new service provider and follow any further instructions.

Yes. Not only are our VoIP telephone lines secure, we also record every call meaning you can securely review customer information to proceed with payment.

Although you can view and listen back to any of your calls at any time on SugarCRM, the calls are stored on a separate server. This provides you with that extra level of security when handling customer information, whilst making it simple and easy to view what you need to, when you need to.

VoIP is obviously subject to online security threats due to the nature of the internet technology behind the system. At enable, we implement multiple methods to prevent such issues happening. With good cybersecurity practices among your office and on-location staff, VoIP can be as secure as the rest of your business.
If you’re still unsure, we can implement extra practices such as authentication, enabling network address translation, and the use of VPN or add a new internet line.

The integration doesn’t take long at all to set up, meaning you’ll be able to get right back to work once you make the switch. enable provide you with tailored support throughout the entire process meaning you won’t feel just left to it at any point.

As part of our onboarding process, we will ensure every user is happy and confident when using their new phone system. We offer initial starting training and ongoing support for your entire team, meaning nobody is left in the dark.

No. Group permissions mean that it is standard that only SugarCRM admins can view and listen back to calls. You can create permission groups to only those who you want to be able to view this information.