Connect your CRM and VoIP System
Tired of outdated phone systems?
When your CRM and phone system work separately, simple conversations can quickly become time-consuming. Call details need to be logged manually, sales teams can lose valuable context between calls, and important customer information can be missed when conversations aren’t connected to the right CRM records.
Do these sound familiar?
Calls logged manually
Call activity has to be entered into the CRM by hand, taking time and leaving room for important details to be missed.
Customer context gets lost
Teams can’t easily see previous calls, conversations or caller information in one place, making it harder to pick up where the last conversation left off.
Limited call visibility
Without connected call data, managers have limited insight into call volumes, missed calls, call duration and customer sentiment.
CRM systems we have integrated with enableVoice
These are systems we have previously successfully integrated, although we are not limited to only these solutions.
Don’t see your solution? Our team can build bespoke integrations tailored to your requirements. Get in touch with us to discuss what you need and find out what’s possible.
What is a CRM & VoIP integration and what does it do?
A CRM and VoIP integration connects your CRM with your business phone system, allowing calls and customer information to flow automatically between both systems. Calls can be linked to the right customer, with activity, recordings, notes and sentiment available directly in the CRM. This reduces manual data entry and gives your team better visibility of customer conversations.
What data can be synced?
When we integrate your CRM and VoIP software, we focus on the information that’s most useful to your team. We make sure key call and customer data flows directly into the CRM system including:
Call Activity
Automatically log incoming and outgoing calls against the relevant CRM record, giving your team a complete view of customer interactions.
Caller Identification
Recognise callers and display their CRM record when they call, so your team can see key customer information before answering.
Call Recordings & Summaries
Keep call recordings, notes and AI-generated summaries within the CRM, making conversations easier to review and follow up.
Call Insights & Sentiment
Bring call data and sentiment scores into the CRM, helping you understand customer conversations and track call performance.
Find out if we can integrate your system
Tell us which CRM and VoIP platform you use and what you’d like to connect. We’ll let you know what’s possible.
Frequently asked questions
What is a CRM and VoIP integration?
It connects your CRM with your business phone system, allowing call activity and customer information to flow automatically between the two.
What information can be synced between a CRM and VoIP system?
You can sync call activity, contact details, call history, recordings, notes and reporting data, depending on the systems you use.
Can incoming calls automatically appear in the CRM?
Yes. Incoming calls can be matched to the relevant customer or contact, giving your team the information they need when the phone rings.
Can calls be logged automatically in the CRM?
Yes. Calls can be automatically recorded against the relevant CRM record, reducing the need for your team to enter call details manually.
Can I access call recordings and summaries in my CRM?
Yes, where supported by your phone system, recordings, notes and AI-generated call summaries can be linked directly to customer records.
Can CRM and VoIP integration help track call performance?
Yes. Call data can provide insight into volumes, duration, missed calls, activity and customer sentiment, helping you understand how your team is handling calls.
Can you integrate my existing CRM system to a phone system?
Yes, we can integrate your current CRM with our VoIP phone solution, enableVoice, allowing information to flow into the CRM system for display and reporting purposes.