CRM for Franchises
Managing multiple locations, franchisees, and customer relationships can quickly become complicated. A CRM built around your franchise model gives head office the visibility it needs while providing franchisees with the tools and flexibility to manage their own customers and sales.
Hurdles we help you overcome
What's your biggest challenge as a franchise organisation?
Limited visibility across the franchise network
Inconsistent sales processes
Difficulty managing territories and franchises
Full visibility for head office
Centralised visibility
Head office can see customer records, leads, opportunities and sales activity across all franchise locations from one CRM. Dashboards and reporting give management a clear overview of performance across the network.
Standardise processes
Head office can create standard sales processes, automated workflows, email templates and data fields that every franchisee can use. Franchisees can then manage their own customers and day-to-day activities without losing the consistency head office needs.
Performance Reporting
Use sales pipelines, activity tracking and automated reports to monitor how each franchisee is performing. Head office can compare locations, identify gaps and see where additional support or training may be needed.
How UK franchise, Shuttercraft, found a CRM with enable.services
Shuttercraft’s franchisees had a limited view of information, with a lack of consistency between each franchise business owner. With the help of enable.services, we created a bespoke CRM integrated with Shuttercraft’s phone systems and marketing platforms to centralise information, standardise processes and give franchisees greater visibility of their customers and sales pipeline.
enable.services
Expert CRM consultants for franchise organisations
Your franchise needs a CRM that works for the whole network, not just head office.
We take the time to understand how your franchise operates, from managing franchisee relationships to tracking leads, customers and performance across locations. We then tailor your CRM to bring everything together, giving head office greater visibility and franchisees the tools they need to work effectively.
- 20+ years of CRM experience
- Built around your franchise
- Multi-location solutions
Award-winning CRM services
Helpdesk Support
Choose the right CRM for your franchise
There's no one-size-fits-all CRM. We work with a range of platforms to help you find the right fit for your franchise structure, budget and requirements.
Need help finding a CRM solution for your franchise business?
enable.services are CRM implementation experts and developers. We're here to help your organisation find the right solution to manage every aspect of your business.
Frequently asked questions
What are the benefits of a CRM for a franchise business?
A CRM can help franchises improve lead management, customer relationships, reporting and communication across multiple locations. It can also reduce manual administration, standardise processes and give head office greater insight into franchise and location performance.
Can a CRM integrate with our existing franchise systems?
Yes. Your CRM can be integrated with other systems used across your franchise, such as accounting, ERP, marketing automation, websites and communication platforms. This helps connect your data and reduce duplicated manual work.
Can a CRM manage multiple franchise locations?
Yes. A CRM can be structured to manage multiple locations while keeping relevant data and activities organised by franchisee, branch or territory. Head office can maintain an overall view of the network while individual franchisees can access the information relevant to their location.
How is a franchise CRM different from a standard CRM?
A franchise CRM needs to balance centralised control with local flexibility. It needs to give head office visibility across the network while allowing individual franchisees to manage their own customers, leads and activities. The system can therefore be configured around your franchise structure, territories, permissions and processes.