How Can CRM Improve Your Customer Service?

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A Customer Relationship Management (CRM) System is a place where your business can store information about your customers including their contact information as well as records of all of their interactions. A CRM consists of many functions, for example, activity management, opportunity management, sales management, customer service automation and much more!

With CRM you’ll always be prepared to give customers exactly what they need at any moment, for any issue. Here's how it'll help improve your businesses customer service...

Welcome to the New SugarCRM

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Today we’ve made some announcements that will fundamentally change the way businesses utilise CRM. As you know, our recent acquisitions of Collabspot, Salesfusion and a business intelligence team have moved us firmly into the realm of customer experience (CX). Many of you are already seeing benefits – not just in sales, but the way you go to market and can offer additional value. We are deeply grateful for your loyalty and being the best part of Sugar.