integrations
SugarCRM & eCommerce Integrations
Integrate your SugarCRM system with your eCommere platform to bridge the gap between sales, marketing, and customer support.
eCommerce software we integrate with SugarCRM
We integrate your SugarCRM system with Shopify, Woocommerce, and custom-built eCommerce solutions (API dependant)
Key Features
Learn how the integration between Sugar and your chosen eCommerce software works.
Order-to-Opportunity Automation
Online Orders → Closed-Won Opportunities
Each order placed through the eCommerce store automatically creates a Closed-Won Opportunity in SugarCRM, complete with a related Quotation and an Expected Close Date of the order date.
Customer & Contact Creation
New Customers: If the order is from a new shopper, a new Account and Contact record are automatically created in SugarCRM.
Existing Customers: If the customer already exists in SugarCRM, the order is linked to the existing Account and Contact records, keeping all customer details consistent and up to date.
Reporting & Analytics
Once eCommerce data resides in SugarCRM, organisations can leverage its reporting tools and dashboards to analyse sales trends, customer behaviours, product performance, and conversion metrics.
Workflow & BPM Automations
Trigger SugarCRM workflows and BPM processes based on eCommerce events, such as:
- Sending order confirmation or follow-up notifications.
- Alerting account managers of high-value transactions.
- Initiating fulfilment or delivery tasks.
- Launching customer onboarding or project initiation sequences.
Key Benefits
Customer Journey
Align online transactions with sales, marketing, and support processes for a complete customer view.
Sales Insights
Automatically generate closed-won opportunities and quotes, ensuring pipelines reflect true eCommerce revenue in real time.
Actionable Intelligence
eCommerce data in SugarCRM becomes reportable, powering dashboards and analytics.
Book a free consultation
If you're looking to integrate your eCommerce software with your SugarCRM system, book a free consultation with enable.services—our in-house team will help you connect your systems seamlessly.