definition
Adoption (software)
Software adoption means how people start using a new program or tool in their daily work. It’s not just about installing the software, but about everyone actually learning it, feeling comfortable with it, and making it part of their routine.
👉 For example: A company might purchase a new project management app, but adoption only happens when the team actually uses it every day instead of old spreadsheets.
VIDEO EXAMPLE
How to increase CRM adoption
Adoption is the most important phase of any software journey, but also one of the most challenging for a lot of businesses. Our CRM expert Joe offers his best tips and advice for increasing CRM adoption in your business.