CRM for UK Charities

Are all the moving parts of your organisation scattered around different systems? enable.services help UK charities select, implement and integrate CRM systems that centralise your donor relationships, streamline volunteer coordination, and give leadership absolute clarity on income performance.

Free consultation
Our solutions

Hurdles we help you overcome

"We don't have a full view of our donors, volunteers, or event attendees."

A CRM unifies all your contacts into a single system, giving you full visibility of every individual's history across donations, volunteer shifts, and event attendance.

"Our fundraising channels, email tools, and accounting software don't talk to each other."

As a centralised system, a charity CRM integrates with platforms like JustGiving, Mailchimp, and Xero or QuickBooks to automatically sync data in real time.

"We're losing time doing lots of manual admin work."

A CRM automates repetitive routine tasks, such as sending donation thank-you emails and updating contact records, freeing up your time to focus on high-impact fundraising and supporter relationships.
Key CRM features for charities

Understand donors, increase donations, and improve fundraising

Donor and volunteer management

Have full visibility of your donors and volunteers' donation history, shift availability, event attendance, and more.

Fundraiser and event management

By integrating with platforms like Eventbrite and JustGiving, your CRM can be a hub for all event details.

Custom modules and workflows

An effective charity CRM will let you tailor modules and workflows to your unique operational needs.

Donation and grant tracking

Accurately track your incomings with a CRM that syncs with your accounting system.

Case study

Canal & River Trust manage their whole organisation with SugarAI

With 1,800 employees, the Canal & River Trust implemented SugarAI with enable.services to manage all aspects of the organisation, including customer service, supporter care and volunteering management.

"We found Sugar to be absolutely brilliant for implementation because we could connect in all sorts of places that would be restrictive or financially prohibitive with other CRMs."
Mary-Jane Warwick
Senior Management Assistant
Read the full case study

Integrating your charity's operations

diagram showing different CRM integrations

Centralising all of your finance, marketing and fundraising platforms is a key step in ensuring your operations run smoothly and efficiently.

As CRM integration experts, enable.services built connections that are tailored to your charity’s workflows and processes.

Integrations we've built for charities:

  • Marketo and Mailchimp integrations for mailshots
  • Fundraising software like Evergiving, JustGiving and ThankQ
  • Accounting and financial platforms including SAP, Xero and QuickBooks for invoices and payments
  • Event management software including Eventbrite
Book a free consultation
CRM partner

Why choose enable.services

What started in 2004 as a CRM-focused consultancy has grown into enable.services, a specialist in helping oragnisations across the UK with their business software.

We build tailored solutions for even the most complex and unique requirements, including for some of the biggest charities and non-profits in the country.

  • 20+ Years of CRM Experience
  • Award-winning CRM Implementors
  • Honest Advisory Approach
Book a free consultation
image of enable.services directors holding awards from partnerships

CRM services built around your charity organisation

Award-winning CRM services tailored to your business, not boxed by a product.

Helpdesk Support

Learn More

Integrations

Learn More

Development

Learn More

Implementation

Learn More

Explore our Charity CRM software

We partner with SugarAI, EspoCRM, and Halo, ensuring we can point our customers to the best CRM solution for their unique needs.

SugarAI is perfect for multi-location charities seeking an advanced system to manage every aspect of the organisation.
Learn more
EspoCRM is an affordable CRM for small to medium-sized charities looking to manage their donors without breaking the bank.
Learn more
Halo CRM is an all-encompassing platform that supports every team behind your charity organisation.
Learn more

Frequently asked questions

What is a CRM partner and why do you need one?

A CRM implementation partner (such as enable.services) is a team of specialised consultants, developers, and project managers who configure, integrate, and deploy your CRM system to fit your specific business needs.

While software vendors sell you the licenses, they rarely configure the system for your unique workflows.

As a charity, you need an implementation partner because:

  • Connecting a CRM to third-party systems, such as fundraising tools, is highly technical. A partner ensures data flows smoothly between systems.
  • The biggest risk to any software rollout is that your team refuse to use it. A partner like enable.services handles change management, customised training sessions, and post-go-live support to ensure teams actually adopt the system.

Yes. As CRM integration specialists, enable.services link your CRM directly to online giving platforms like JustGiving and custom website forms, as well as payment gateways and accounting platforms like Xero and QuickBooks. Every donation automatically updates donor history in real time.

We configure strict role-based access controls, automated consent tracking (opt-in/opt-out preferences), and automated data retention policies. Whether hosted on our secure UK-based servers or on-premises, your CRM will meet stringent UK GDPR and Data Protection Act standards.

Need help finding a CRM solution for your charity?

enable.services are CRM implementation experts and developers. We're here to help your charity find the right solution to manage every aspect of the organisation.