CRM for Care Homes
Whether you’re struggling with spreadsheets, disconnected systems or missed enquiries, enable.services can help you choose, implement and integrate the right CRM for your care organisation.
Case study
How Lovett Care manages multiple care homes across the UK with CRM
Lovett Care uses SugarAI (formerly SugarCRM), integrated with existing systems including Lottie, Care Home UK and People Planner, to manage enquiries across 29 care homes throughout the UK.
By implementing SugarAI as its care home CRM, Lovett Care has centralised customer, resident and enquiry management, automated enquiry capture from multiple sources, and streamlined key processes across the organisation.
Are you facing these challenges?
Information stored in too many places
Time lost on manual administration
Missed or delayed enquiries
Frequently asked questions
What is a CRM system for care homes?
A CRM (Customer Relationship Management) system helps care providers manage relationships with residents, families, enquiries, and other stakeholders in one central place. For care homes, a CRM can support everything from initial enquiries and admissions through to ongoing communication and relationship management.
Why does a care home need a CRM?
A CRM helps care providers reduce administration, improve communication, and create a more personalised experience for residents and their families. It gives teams better visibility of every interaction, helping prevent missed follow-ups, lost enquiries, and disconnected communication.
How can a CRM help care home admissions?
A CRM can streamline the entire admissions journey by tracking enquiries, managing follow-ups, scheduling visits, and giving teams a complete view of each potential resident. This helps care providers respond faster and provide a smoother experience for families choosing care.
Can a CRM integrate with our existing care home systems?
Yes. A CRM can be integrated with your existing systems, helping connect information across your organisation and reduce manual data entry. We have experience integrating CRM systems with care management platforms, including Lottie and People Planner, helping care providers create a more connected view of their operations. By linking systems together, teams can access the information they need, improve processes, and spend less time managing data across multiple platforms.
How long does it take to implement a CRM for a care home?
Implementation times vary depending on your requirements, existing systems, and level of customisation. Our consultants work with you to create a structured implementation plan, including configuration, integrations, training, and ongoing support.
Can a CRM help care homes manage multiple locations?
Yes. A CRM can provide a centralised view of enquiries, relationships, and performance across multiple care homes. This helps management teams monitor activity, standardise processes, and make better-informed decisions.
enable.services
Expert consultancy for care providers
Every care organisation is different. That’s why we don’t take a one-size-fits-all approach.
Our CRM consultants work with you to understand your processes, challenges, and goals before designing a solution around your needs. Whether you manage a single care home or a growing group of locations, we help you build a system that supports your teams today and scales for the future.
- 20+ years of CRM experience
- Long-term partnership
- Built around your needs
Award-winning CRM services
Helpdesk Support
Explore Care Home CRM Software
We partner with SugarAI, EspoCRM, and Halo, ensuring we can point our customers to the best CRM solution for their unique needs.
Need help finding a CRM solution for your care organisation?
enable.services are CRM implementation experts and developers. We're here to help your organisation find the right solution to manage every aspect of your business.