Remote Help

In a world where we are all so reliant on various platforms and applications to enable us to do our jobs, and ensure the smooth day-to-day running of our business, the prospect of potential downtime and not being able to access those business-critical tools is a very scary one! 

We understand that your time is extremely precious, and you would not want to waste even a second when it comes to managing and serving customers. Our support team comprises of Infrastructure Architects, Developers, Software Engineers and Support Professionals, and are available to help you out with any issues you experience. With our extensive knowledge of the platforms we provide, we understand the common challenges and queries faced by your users, and aim to design solutions that allow you to focus exclusively on your business. 

SLA Response Times

  Response Target Fix Max Fix
P1 Response Time 30 mins 1 hour 2 hours
P2 Response Time 4 hours 24 hours 40 hours
P3 Response Time 8 hours 50 hours 70 hours