VoIP × SugarCRM
Turn Every Call Into Customer Insight
Bring your calls and customer data together with enableVoice integrated into your SugarCRM system.
Key Features
Bring your calls and CRM data together
Call recording
Listen back to calls with on-demand call recordings.
Click-to-dial
Make calls directly from within your CRM.
Store your records
Automatically store your call records in SugarCRM.
View your calls
See calls and add notes in real time.
Call manager
Manage all incoming and outgoing calls in Sugar
Get instant pop-up alerts for incoming calls with full caller ID, automatically matched to your CRM records, so you know exactly who’s calling before you pick up, and review their history while on the call.
AI Call Summaries
Review calls at a glance
Understand the essence of every phone conversation in seconds and identify issues, next steps, actionable insights, and teaching moments in seconds, all while eliminating manual data entry.
AI Sentiment Analysis
Instantly understand the sentiment of your calls
Leverage AI-powered sentiment analysis to detect positive, negative, mixed, and neutral feelings during every call.
Empower your sales team
Use call sentiment analysis as a lead quality indicator. Quickly gauge their engagement and buying intent during every sales call, allowing you to prioritise your outreach more effectively.
Reduce escalations
Instantly pinpoint dissatisfied customers, enabling your team to act quickly to resolve issues proactively and reduce churn.
Track Every Conversation
Number of calls
Report on the number of inbound and outbound calls you and your team are making, enabling you to identify trends and measure productivity.
Call times and duration
Track the length and times of customer calls in order to assess efficiency, identify peak call periods, and ensure resources are allocated effectively to maintain service levels.
Call sentiment
Instantly identify unhappy customers with AI-powered call sentiment analysis, enabling faster resolutions, reduced churn, and valuable insights through detailed, actionable reporting.
Reporting
Improve Your Results
Utilise enableVoice's reporting tools to monitor your KPIs. Quickly identify sudden spikes or drops in performance, and detect potential staffing gaps before they impact service levels.
This allows you to respond promptly to any disruptions, ensuring consistent operational efficiency and customer satisfaction.
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