Lessons From Two More Top Customer Service Companies


Why is it that some businesses are so successful at generating revenue through outstanding customer service — while others struggle to keep churn at bay? 

We’ve been asking this question a lot lately. Most recently, we took a look at concrete best practices from companies at the top of the American Customer Satisfaction Index.

What You Need to Know About CRM Marketing

CRM Marketing
What You Need to Know About CRM Marketing and Marketing Automation in 2019

It’s certainly an exciting time to work in Marketing and Sales.

It can be awfully confusing at times, too.

On the one hand, customers actually want to hear from you. But only if it means they get to interact with your brand in ways that are meaningful and memorable. 

They don’t want a sales call. 

They won’t read a marketing email.

Welcome to the New SugarCRM

New SugarCRM Blog Image

Today we’ve made some announcements that will fundamentally change the way businesses utilise CRM. As you know, our recent acquisitions of Collabspot, Salesfusion and a business intelligence team have moved us firmly into the realm of customer experience (CX). Many of you are already seeing benefits – not just in sales, but the way you go to market and can offer additional value. We are deeply grateful for your loyalty and being the best part of Sugar.

DocuSign Signature with Sugar Makes Life Easy

SugarCRM Docusign Blog Image

Many businesses require electronic signatures on all official documents to safely and securely conduct transactions. Companies that do so may also require those e-signatures to come from trusted and reputable services. Fortunately, we have DocuSign, a leading eSignature provider. And with its Sugar integration comes the ability to send the documents for signature directly from the CRM.