Support and Resources | Discovery |


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Scoping and discovery days help us to help you.

As your trusted partner, we are with you every step of the way; helping, challenging and inspiring you to the best possible solution for you at all times. When you achieve your goals, this brings happiness to us.

Implementing a new system or software into your organisation is often a significant decision, and part of a longer-term plan. You have to consider a range of factors and their impact, whilst weighing up every department’s needs and wishes. With one of our experienced consultants to assist, we will ensure you are following the best practices, guiding you through the entire process with smart solutions to business challenges. By leaving nothing to chance, you’ll get to reap all the benefits of a tailored and efficient way of working – with a little bit of help from us along the way.

Discovery days

Our discovery days will give you unrivalled access to one of our experts. These friendly, knowledgeable people will analyse your current working practises, discuss your future needs, then provide you with a detailed action plan as your business moves forward. Guiding you through the different areas of the system, and providing working examples of how they can be tailored to fit your organisation, we will kick-start the process of providing you with a scalable and future-proof system that works for you.

Product Managers 

Our friendly team of Product Managers are all subject-matter experts in their relative fields, each with a wealth of experience. They will be your point of contact for the duration of any development or customisation work, right from the sales handover to scoping, through to infrastructure, testing and training, always focusing on customer success.

Project management

By using our industry-leading project management techniques, we ensure our clients are well-informed and empowered throughout the project timeline. We use collaborative tools to keep you informed through every step of the process, and regular calls and reveals make sure the final product is exactly what you want. Our input can be as involved as you feel you need, we aim to set you on the right path towards complete management of your system.

Hannah Martin - Projects and Compliance Director

Hannah Martin - Projects and Compliance Director

We use our products in our roles every day and know when we provide an action or project, it helps build a bigger picture for everyone in the company. With that in mind, we try to picture ourselves as the end-user in our customer's system. We want to make it easy; make sure it gives the customer what they want. It's important for us to think of the customer journey.

Find out more about Hannah