A Sugar VoIP integration lets your team focus on what matters.

Since 2005 we’ve been partners with SugarCRM, a powerful CRM platform that enables businesses to build deeper relationships with clients while enhancing their sales, marketing and customer service.

Understanding your sugar VoIP integration

Voice over Internet Protocol (VoIP) is a telephone system that operates over an internet connection. It’s feature-rich yet cost-effective, and allows you to communicate anywhere in the world without limiting you to a landline or mobile device.

A SugarCRM VoIP integration is the seamless flow of data between your CRM platform and your VoIP telephone system. As a result, your information is automatically synced and you can continue to work productively and efficiently.

Automatically log and track calls with Sugar VoIP

You must have a clear understanding of your team’s calls with your customers. It is important to know how many calls are being made, who those calls are being made to, who is making the most calls, and what the purpose of the calls is.

Manually processing this much information would be tedious and time-consuming. Luckily, one of the most innate but useful Sugar VoIP integration feature is automatic call logging.

With our Sugar VoIP integration, both inbound and outbound calls are automatically related to the associated record in your CRM. If there isn’t a record in the CRM, you can create one that is already linked to the call and then add in the relevant information. Due to the flexibility of Sugar, you can categorise your calls to suit your business.

Sugar VoIP integration keeps your team focused and engaged by saving them time and motivating them – eliminating the mundane tasks that can slow them down.

Sugar VoIP Call Manager

The Call Manager included within our Sugar VoIP integration is a pop-up display that appears whenever a call is made or received. This shows who is calling, allowing you to click straight through to the account, lead or contact. The Call Manager also displays your colleagues’ extensions, speeding up internal communication.

Enrich your reporting with a CRM VoIP integration

As a result of using Sugar VoIP integration, you have a full overview of your business’ phone system activities over a period of time. You can see the duration of your teams’ calls, the average time it takes them to pick up inbound calls, how often they call specific accounts, and more data that provides valuable insight into your business. This provides the opportunity to report on which areas of your company need improvement and which areas are doing well.

A Sugar VoIP integration is the key to improved productivity. It enhances both a CRM and a VoIP system to allow a business to eliminate time-consuming tasks.