With an average Sugar support customer satisfaction score of 4.9 out of 5, you can be sure that you’re always in safe hands with enable.services.
Think of us as an extension of your team, here to help you with any Sugar support queries or concerns from 7:30am – 6pm, Monday to Friday, via phone, email, or online meeting.
Sugar technical queries
If you find that something isn’t working as it should, our team is here to diagnose and resolve the problem. We take pride in maintaining a strong communication with our clients, which to us, means updating you every step of the way as we work directly with Sugar to make sure that any issues are resolved and prevented from happening in the future.
Submit Sugar support cases via call, email, or our online portal
We have a team of Sugar support agents based in our UK office, so not only are they easily reachable, but they also collaborate and work alongside the rest of our team.
So, they’ll get to know you and your system, which makes it easier, quicker, and more efficient to support you.
They are Sugar support certified and have worked on a whole range of systems.
Prioritising your SugarCRM support case
Our priority system enables our engineers to make sure that cases are worked on efficiently and effectively. That means that on the rare occasion that an issue is preventing your business from operating as usual, our support team will make it their top priority to resolve it as a matter of urgency.
We know that your time is precious, and so we aim to respond to and resolve support cases as quickly as possible.
Upgrades and patches
Our upgrades and Sugar support patches are performed by experienced, reliable engineers who carry out extensive testing prior to any changes to the software. They’ll also arrange for all deployments to be made at a time suitable to you and your business individually.
Please contact us today to discuss our Sugar support.