During lockdown we were very grateful to increase our workforce by 25%, our enable.services family is complete, for now. Every one of the individuals we have taken on has brought their unique skills and personality to the company.
Fortunately, we've been able to onboard everyone successfully thanks to the extensive range of tools and platforms we use in-house.
What tools have helped us with the onboarding process whilst working remotely?
Every department in our business uses monday.com to manage their tasks, projects and streamline their processes but this time has allowed them to use the tool for onboarding too. This is especially true for our training manager, Lee Ingham, who teaches all of our new starters about the software we use.
Lee Ingham highlighted that "monday.com allows me to build relationships whilst giving them the tools they need to begin the role as effectively as possible. The software helped me because it's a fun and easy platform to use where you can share resources, collaborate and discuss agendas for specific meetings.”
monday.com not only provides you with a visual list of each step that you need to onboard a new employee, but it's also a collaborative space that you can invite the new person too. That way you can both work on new projects together and give feedback along the way.
We've communicated a lot through our enable chat channel. This channel allows us to reach anyone within the company at lighting speed. 😋 If the new starters have any questions, they're able to reach out to their colleagues via enable chat and get an answer quickly and efficiently. Within enable chat you can also create groups for specific departments or the entire company where you can share updates and ideas.
Jade Hall said "I find enable chat has helped me connect with my colleagues and enabled me to get instant support when I have needed it. Since joining enable.services and not being able to meet everyone in person straight away, enable chat has helped me get to know them and feel like I am part of the team even when I was working remotely.”
As well as communicating through our enable chat channel we've also utilised our Customer Relationship Management (CRM) system which has accurate and up-to-date information constantly for our new starters to access. Here they can learn about our customers, what cases they currently have open, what communication they're in, what products they're using and so on…
Once a month we have a newsletter that goes out from our marketing automation platform to all of our customers, leads and employees. This marketing automation platform is another amazing way of keeping everyone in the loop with what's going on in the business. It welcomes new employees for our customers to get to know and it makes them feel part of the team quicker.
At enable.services we like to get to know our employees on a deeper level than just work. We understand that everyone has a life outside of their job and it's important that they get to express their interests and what makes them happy - other than working at enable.services, of course. 😇 That's why we do a 'welcome to enable.services' blog for all of our new starters. This gives us a chance to get to know our employees, what they're good at and what their hobbies are. You can find these blogs here and search for 'Personal Stories.'
We recognise that we’ve been very fortunate to increase our workforce by 25% during such an uncertain time. We are determined to make the most of our resources and in-turn give back to our customers who have supported us along the way.